To process your support request as soon as possible, we need your help!


We need the exact name, serial number and date of manufacture of the product.


This information can be found on the nameplate (on the back of the unit near the power connection).


Send your support request to:


Or contact us by phone: 0049 (0) 6002 - 913 40



Standard Support :


Monday - Thursday 8.00 AM - 18.00 PM and Friday 8.00 AM - 16.00 PM.


On weekends and public holidays will be no processing of standard support requests.


Customers with support contracts can find the phone number in the support documents. Remote Access Remote Access